Mix and Co. (“we”, “our” or us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our standard. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
At times, we are required to collect personal information in the normal course of providing services for our customers. These services include:
- Issuing a Cardholder Program card
- Processing lay-by purchases
- Accepting customer orders
- Processing online purchases and payments
- Registering an online account
- Maintaining client books
- Customer Service lines (including social media channels such as facebook, Instagram and twitter)
- Processing credit card payments
- Processing cheque payments
- Providing tailoring instructions
- Ordering dry cleaning / repairs
- Arranging product holds
- Receiving prize application forms
- Accepting gift voucher payments
- Recording customer accident details
- Processing cash refunds
- Maintaining detailed information on our websites
What information do we collect?
We may collect the following information from you:
- your name and contact details, such as your physical address, email address and phone number;
- your gender, birthdate and occupation;
- your purchase history;
- your company name (if applicable);
- the name of the domain from which you access the internet;
- the date and time you access our sites;
- the internet address of the website from which you linked directly to our sites;
- other information you may supply to us; and
- if you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.
Why do we collect this information?
We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you across Our Brands. It is also collected so that we may provide value-added services and marketing and remarketing across Our Brands through our websites or other social media channels. If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees, performing background checks and visa applications.
Do we share personal information with third parties?
We may disclose information we hold to our owners, officers, employees and other associated entities for business purposes and marketing or remarketing purposes through our websites or other social media channels. We may also disclose information to third party service providers or contractors. If you are a candidate for an employment position involving a third party with whom we have an agreement, we may disclose your information to that third party to assess your application. We may also disclose your information as part of a visa application process or where required to do so by law. Sometimes we may use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. We use products and services maintained in Australia, New Zealand and USA. Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).We will take reasonable steps to ensure recipients of this information do not breach Australian or New Zealand Privacy laws in relation to the personal information we disclose. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity. We will not sell or trade your personal information.
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update our preferences” or similar at the bottom of any of our communications.
Personal information access
You may choose using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity. If you are a candidate for employment you must provide personal information which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security. To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer. Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.